Returns Policy

Our returns policy is valid for 14 days from receipt of an item.

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Returning a faulty item

 Returns authorisation

Before returning any item please email customerservice@bodybuildingdvdstore.com stating the product you wish to return, the order number (as shown on your invoice) and the reason why you wish to return the item. We will email you a returns authorisation number along with details on how and where to send your return. Please note that we reserve the right to refuse any return which does not include a returns authorisation number.

 Packing the item

Wrap the item securely and include the invoice along with your returns authorisation email. Usually the packaging in which the item was sent can be used for its return. For your protection we recommend that items are sent by recorded delivery.

 Replacement or refund

We will ask you if you would like us to replace the item (provided it is still available) or refund your card.

Returning an unwanted item

You may return any unopened item within 7 days of receiving it, for a refund subject to a £4 restocking fee. The item must be returned its original condition, with any seals and shrink wrap intact. We will issue a refund once we have received and processed the item.

 We will only refund delivery costs if the return is a result of our error.

 We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.

Our testing procedure

We test every single item returned to us. If an item is found not to be faulty, we will return the item to you and you will be liable for the postage costs. This will not exceed £2.

Where DVDs are region encoded, you must ensure your player is compatible with that region type. We advise to check any DVD on a second machine before returning it to us.